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Refund Policy
Once MY AYNI has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer’s account within the following timeframes:
COD refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.
Prepaid Refund takes 3 to 5 business days after the refund is initiated, depending on your bank partner.
Please note that My Ayni only initiates a refund after the returned item has been received and the condition check has been accepted. Therefore, the time of initiation of the refund may vary depending on the time required by the courier partner to return to the AYNI delivery center.
Return Policy
Within 7 days of receipt, only unused goods will be accepted for refund.
SALE/FLASH SALE items are not returnable, refundable, or replaceable.
Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). Please keep in mind the goods marked as “final sale” cannot be returned. We’ll gladly repair an item if it’s broken or doesn’t fit the product description.
If we don’t have a replacement in stock, we’ll give you a full refund, excluding the shipping costs you paid when you purchased it.